Friction-free, five-star service while keeping the personal touch. Instant answers, effortless upsells.
The Problem
Can your team answer every guest question, capture every upsell opportunity, and service request even when the lobby is full or it's 11:45 PM?
Hotels and properties today face these challenges:
Customer expectations 24/7
Gen Z and Millennial travelers demand mobile-first, instant service in their language at any hour.
Lost revenue from booking friction
Most properties miss out on spa, tour, or upgrade sales because guests can't book when they're ready.
Staff shortages & rising wages
67% of hotels report unfilled roles, forcing teams to cut corners or burn out.
How Bespokely Helps
Bespokely delivers multilingual, multi-channel AI concierges that:
Answer 90%+ of customer questions instantly
via QR code, Web, WhatsApp, Voice, iOS or Android Apps
Offer built-in payment & booking forms
for upsells, experiences, and services
Escalate to staff only when needed
with full conversation history
Go live in minutes
no code, no dev team, no IT headaches
Why It Works
Properties using Bespokely report:
More upsell revenue
(e.g. late checkouts, excursions, spa upgrades)
FAQ Automation
Reduction in routine questions
Staff hours saved monthly
from repetitive questions being automated
Availability
Always-on guest support
+ Multilingual support that improves satisfaction for international guests
Better than chatbots, better than guest apps
We combine the right UI and interactions to optimize the chat experience
Real Results
"In our first quarter, Bespokely's Concierge generated an extra $12,000 in ancillary revenue, mostly from room upgrades and in-stay offers we used to miss." — Alex Rivera, GM, HarborView Resort (210 rooms)
Out-of-the-box solution
Choose your Concierge Templates
FAQs, Spa, Upsells, Room Service, Housekeeping etc.
Select Add-ons
Automatic translations, payments, number of users
Launch Across Channels
Web, WhatsApp, SMS, Voice, fully branded Native Apps, Widgets, and QR codes
Let's work together
Frictionless onboarding
AI Concierge for Hospitality